Frequently Asked Questions

Yes. Our system makes it easy to add sections, assign prices and place seats in the room using your mouse.

This allows you to design the room layout yourself and adapt it to the nature of the event.

After purchase, a link to the ticket will be sent to the email address provided when placing the order.

Check the SPAM, Promotions or Other folder in your mailbox. If you still cannot see the purchase confirmation message, contact the seller.

You do not need to print the ticket. At the entrance, you can show the QR code or the alternative entry code shown on the ticket on your phone screen.

First, make sure the transaction was completed correctly and the funds were taken from your account. Then contact the seller to clarify the situation.

Contact the seller to check whether a refund is possible. Each seller may have their own rules regarding ticket refunds.

If the event is cancelled, the seller will inform you about the next steps. In most cases, the refund is made to the same payment method used to pay for the order. The seller may also offer an alternative event date.

From the platform perspective, tickets are bearer tickets, so they can be given to another person. Before passing the ticket on, however, please check the seller’s terms, as they may contain additional rules in this area.

Available payment methods depend on the payment provider connected to the seller's account.

Depending on the provider and market, customers may be able to pay by card, bank transfer, BLIK or other supported online payment methods.

JustPayFor currently works with payment providers including PayU, Tpay, Elavon and Worldpay.

Yes. To request an invoice, please contact the seller directly.

The person checking tickets can additionally verify whether the ticket has been paid for correctly and is valid. Report the problem to the staff at the entrance and they will help resolve the situation.